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How to use My Account?

My Account is your easy way to self service when you’re a Brobizz customer. Whether you have a bizz, number plate payment or both, it really doesn’t matter.

When you’re on the My Account homepage, you’ll be shown the most frequently visited pages so that you can always access things easily.

When you are logged in to My Account you can:

As a private customer

  • View and change your product, personal data and payment details.
  • View a summary of what you've spent on the payment methods linked with your Brobizz profile.
  • Order an additional bizz or number plate payment.
  • Replace you current bizz to a new one.

When you make a change, don't forget to click the green 'Save' button.

As a business customer

  • View and change your product, personal data and payment details.
  • View a summary of what you've spent on the payment methods linked with your
    Brobizz profile.
  • Ordering an additional bizz or number plate payment.

When you make a change, don’t forget to click the green 'Save' button.

How to log ind and out of My Account

How to log in

To log in to your profile, you have to visit My Account on brobizz.com and enter one of the following in the field at the top and your password in the field below:

  • Email
    This can only be used if your email address is unique. If you have the same email address for a number of accounts, you can log in with your customer number, the number of your bizz or your user name, if you’ve created one.
  • Customer number
    Your customer number can be found in the email confirmation that you received when you ordered your bizz or number plate payment. Payment specifications and payment requests are also shown.
  • Bizz number
    A 16-digit number that you’ll find on the narrow long side of your bizz. This number typically starts with 9208 or 9780
  • User name
    You can create your own personal user name. This might make it easier to remember. This is done after you log in.

Please be aware
If you check the ‘Remember me’ box when you login, you can agree to allow us to use cookies to save your login details on the My Account login page. This means you won’t have to enter your login information going forward every time you visit www.brobizz.com.

How to log out

If you want to log out of My Account, click on ‘Logout’ next to the tabs.
You’ll be logged out of My Account automatically after 15 minutes if there’s no activity on the page.

I have forgotten my password as a private customer

Reset your password

If you have forgotten your password, you can click on 'Forgot password?' and enter one of your login options (e-mail address, bizz number, customer number or username).

We will send you an e-mail with a link that will allow you to reset your password. This link will be sent to the e-mail address registered for the account for which you have forgotten the code.

Not received the e-mail containing a reset link?

There are a number of possible reasons why you have not received this e-mail.

  • The e-mail may be in your spam/junk folder. The e-mail is sent by Brobizz (noreply@brobizz.com), and "Forgotten your password" appears in the subject field. You can open it safely.
  • If you have a new e-mail address and cannot access the e-mail containing the reset link.

If you have no access to your old e-mail address

If you do not have access to the e-mail address registered in the agreement today, you can contact customer service – note in the description that you do not have access to your e-mail.

Contact customer service as a private customer here

You must provide as much information as possible so that we can identify you as the account holder.

Details we need:

Bizz number og customer number.

And two of these:

  • Name
  • Address
  • Old e-mail
  • Where your bizz or number plate payment has been used recently.

Please be aware

It is important to tell us which e-mail address you want to use as your new one.

I have forgotten my password as a business customer

Reset your password

If you have forgotten your password, you can click on 'Forgot password?' and enter one of your login options (e-mail address, bizz number, customer number or username).

We will send you an e-mail with a link that will allow you to reset your password. This link will be sent to the e-mail address registered for the account for which you have forgotten the code.

Not received the e-mail containing a reset link?

There are a number of possible reasons why you have not received this e-mail.

  • The e-mail may be in your spam/junk folder. The e-mail is sent by Brobizz (noreply@brobizz.com), and "Forgotten your password" appears in the subject field. You can open it safely.
  • If you have a new e-mail address and cannot access the e-mail containing the reset link.

If you have no access to your old e-mail address

If you do not have access to the e-mail address registered in the agreement today, you can contact customer service – note in the description that you do not have access to your e-mail.

Contact customer service as a business customer at btb@brobizz.com.

You must provide as much information as possible so that we can identify you as the account holder.

Details we need

Customer number or CVR number, as well as your company.

Please be aware

It is important to tell us which e-mail address you want to use as your new one.

How to change your e-mail address if you’re unable to log in (Only bizz customers with a payment card linked to their agreement)

If you can't remember the e-mail address you used to set up My Account or the Brobizz app, you can change it.

How to change your e-mail address

  • On the login page to My Account, click on 'Problems logging in?'
  • In the box 'Change your e-mail address', enter your bizz number (16 digits) and the first four digits of your registered payment card.
  • Then click 'Send'.
  • You’ll then be able to enter a new e-mail address, which you must then confirm in your e-mail inbox.
  • Once you’re done, you’ll receive a temporary password. You can now log in using your new e-mail address and temporary password.

Remember to update your profile information and password once you’re logged in to be sure that they’re correct for next time.

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Country: Denmark
Language: English

Country: Denmark
Language: English