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Operational information

Here you can see the current operational information at Brobizz. We always do everything we can to solve problems and errors as quickly as possible.

Currently

12-05-2022:

Delayed collection: Some customers may find that Brobizz only now deducts amounts for trips or parking made in the month of April. Log in to My Account if you want an overview of your trips.

Missing specifications: Unfortunately, our system can not create specifications for the month of April, so you can see an overview of the trips you have ridden. We expect the specifications to be available again in the state by the month of June. We apologize for the inconvenience.

Receivables delayed: Customers who have receivables or credits to their credit unfortunately experience delays in getting their money back from Brobizz. We are working to get receivables or credits for payment as soon as possible. We apologize for the inconvenience.

03-03-2022:

If you have received an email that your license plate has been removed from your bizz and you are still the owner of the car, you can simply add your license plate again via the self-service under "See appointments".

Solved

 

15-06-2022: It is currently not possible to set up a number plate payment. We are working to resolve this issue.

17-05-22: Brobizz App: Some customers are currently having issues with the Brobizz app in the Android version. When you update your debit card, you will see four dots, but you will not advance. You can try to update the app or access our self-service at e.g. a browser like Chrome or iOS on an Iphone. We are working to resolve the issue and apologize for the inconvenience.

From 19 April at 6 AM to 22 April, it is not possible to update your payment card and order new products with a payment card on My Account and in the Brobizz app. This is because we are updating our payment solution.

12-04-2022: We are updating our self-service. Therefore, My Account and the Brobizz app will be closed from kl. 18.30 to 21.00. This means that you can't operate your agreement and order new products during this time. We apologize for the inconvenience.

11-04-2022: We currently have a technical error that causes our help videos not to work here on the website. We are working to resolve it.

27-01-2022: Problems ordering new products or updating payment cards using Safari browser on iPhone or Mac.

Planned

No planned.

Country: Denmark
Language: English

Country: Denmark
Language: English