You will receive an invoice or payment reminder when Brobizz has been unable to withdraw money from your payment card.
The reason why we cannot withdraw money may be due to a technical error, the expiry of your payment card or your bank has declined payment.
Brobizz will attempt to take payment for a trip for up to five working days. If you update your payment card during this period, you will not receive an invoice. But if we have not succeeded in taking payment, Brobizz will send an invoice to the email address linked to your profile. The invoice will contain the amount, the due date for payment and payment information.
On the invoice, you will find the amount, due date, and payment information. The invoice must be paid manually via your online bank. Once you have paid your invoice, you need to update your payment card in the self-service or via the Brobizz app.
Your invoice is not paid automatically when you update your payment card, and we cannot withdraw money from the card when an invoice has been issued. Therefore, it is important that you always remember to pay your invoice.
Read here how to update your payment card.
If you do not pay your invoice before the due date, you will receive a late payment reminder. This must be paid before the date stated on the reminder. If you fail to do this, you will receive another reminder.
Normally Brobizz will forward the matter for debt collection after two unpaid payment reminders.