How to get the Toll Box to light up green
It is important that you connect the box to power before using it.
The first time the box starts up, it will light up red, and it will display 'Waiting for vehicle data'. This will disappear once the box is configured with vehicle details. Vehicle details must be added in our self-service.
The configuration can take between 10 minutes and 2 hours. After that, you need to approve the number plate, and then the box will light up green.
If the box requires a new update, this update will be completed the first time the box is turned on and has a mobile signal.
If the box does not turn on automatically when the driver starts driving, you must manually press the green button to activate the box.
Ensure that the road toll box or app lights up green before you drive
If the Toll box or Toll app lights up red during a trip, you should pull over at the next safe place and try to resolve the issue, as you risk getting a fine otherwise.
Make sure that the Toll box is always correctly mounted to the power supply. If the Toll box gives a warning that the battery level is low, it is important that you respond and restore the power supply.
Outages in the GPS signal, which result in the Toll box switching from green to red light, do not incur fines, as the toll system automatically compensates for short-term outages. If the GPS signal is lost for more than an hour and the Toll box lights up red, you must respond by pulling over at the next safe place.
Try to resolve the issue or purchase a Toll ticket before continuing the trip.
Reasons for a red light can be:
- Missing vehicle data (can be added in Brobizz's self-service).
- Vehicle data needs approval on the device. Press the green checkmark until the device lights up green.
- Device or app is blocked.
- Other error code: Read more on What do we do if our device is blocked or broken? or contact Brobizz Customer Service.
Get Started with your Toll Box
To give you the best start, we have compiled everything worth knowing before you start using your Toll Box into one manual.
How to Install the Toll Box
The Toll Box must be connected to a permanent power source or via the cigarette lighter.
It is important that you install the Toll Box correctly in the truck so that it functions properly when you drive.
How to connect the cables to the correct connection points
When the Toll Box is connected to a permanent power supply in the vehicle, it is important that the wires are connected to the correct connection points:
- The red wire must be connected to the vehicle's power supply. This ensures that the box receives the correct power when the vehicle is turned on.
- The black ignition signal wire must be connected to the vehicle ignition. This wire signals the box to start up when the vehicle is turned on and to shut down/go into sleep mode when the vehicle is turned off.
- The white wire must be connected to the chassis/ground terminal.
The wires for the power supply
Ledningerne til strømforsyningen
If the wires are connected to the wrong connection points, it can cause issues with the power supply to the box and the signals the box receives.
The box will not receive the correct signal that the vehicle is starting up or shutting down if the red and black wires are connected incorrectly.
New update for the Toll Box
We are updating the software in your Toll Boxes to ensure you have the latest update.
box in use
- If the box is already in use
If the Toll Box is turned on and has a mobile signal, it will automatically update. The box can still be used as payment on the Storebælt Bridge, the Øresund Bridge, and for driving in Norway while the update is in progress. - If the box is not in use
If the Toll Box is not yet in use, it will update the first time you turn it on, and it has mobile signal. The box will automatically restart upon startup to receive the latest update. - If you have not received your boxes yet
If you have not received your Toll Boxes yet, you may experience that the box needs to be updated and restarted the first time you use it.
Most common warning and error codes
Some of our customers experience error codes when starting the Toll Box. Therefore, we have created an overview of the most common warning and error codes, along with solutions for each of them.
|
Warning codes |
Cause |
Solution |
|---|---|---|
|
5002 and 5004 |
You are running low on battery, and the power supply is not connected. |
Check that the power cable is connected to the box and properly plugged into the power source as described in section 5. Ensure that the box displays "+" indicating connection to an external power supply. |
|
5006 |
The power supply to the box is disconnected because the vehicle is switched off. If this is not intentional, investigate the cause. |
If the code appears in situations other than when the vehicle is switched off, it is important to heck |
|
Error codes |
Cause |
Solution |
|---|---|---|
|
50010 |
The Toll Box is blocked and cannot be used. |
The Toll Box must be activated before it can be used. |
|
4006, 4008 and 17002 |
The Toll Box has a configuration error |
Ensure that the Box is connected to power. The Toll Box will restart when the battery voltage is above 20%, and the error will automatically be resolved. Contact Brobizz customer service if the error is not resolved. |
|
2002 |
The Toll Box cannot find the GPS signal |
The Box needs to re-establish the GPS signal. |
Warning and error codes
This is how you get started
Self-service
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Visit our help universeAnswer to frequently asked questions
What does it mean when the box lights up in red?
What does it mean when the box lights up in red?
If the box lights up in red there is an error you need to act on.
See the different causes of errors
Read about what to do, if there is an error on the box.
How do we deactivate our Toll box?
How do we deactivate our Toll box?
You deactivate your Toll Box in our self-service. Read more.
How do we cancel our Toll box?
How do we cancel our Toll box?
You cancel it in our self-service. Read more.