Get started with your new Toll Box
On this page, we have gathered good advice, tips, and useful information to help you get started with your Toll Box.
This is how you get started
Self-service
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Visit our help universeGet Started with your Toll Box
To give you the best start, we have compiled everything worth knowing before you start using your Toll Box into one manual.
How to Install the Toll Box
The Toll Box must be connected to a permanent power source or via the cigarette lighter.
It is important that you install the Toll Box correctly in the truck so that it functions properly when you drive.
How to get started with the Toll Box
It is important that you connect the box to power before using it.
The first time the box starts up, it will light up red and display 'Waiting for vehicle data'. This will disappear once the box is configured with vehicle details. The configuration can take between 10 minutes and 2 hours. After that, you need to approve the number plate, after which the box will light up green.
If the box requires a new update, this update will be completed the first time the box is turned on and has a mobile signal.
New update for the Toll Box
We are updating the software in your Toll Boxes to ensure you have the latest update.
- If the box is already in use
If the Toll Box is turned on and has a mobile signal, it will automatically update. The box can still be used as payment on the Storebælt Bridge, the Øresund Bridge, and for driving in Norway while the update is in progress. - If the box is not in use
If the Toll Box is not yet in use, it will update the first time you turn it on, and it has mobile signal. The box will automatically restart upon startup to receive the latest update. - If you have not received your boxes yet
If you have not received your Toll Boxes yet, you may experience that the box needs to be updated and restarted the first time you use it.
Most common error codes and solutions
Some of our customers experience error codes when starting the box, so we have created an overview for you with the most common error codes and solutions.
Error codes: | Solutions: |
|---|---|
4006, 4008 and 17002 | Ensure that the box is correctly connected to the power supply and has a mobile signal. Then wait until the box restarts. Within 24 hours, the box will update, restart, and light up green. The box can still be used on the Øresund Bridge, the Storebælt Bridge, and in Norway, even if it shows this error code and lights up red. |
5002 and 5004 | Connect the power supply and wait for the box to restart. |
50010 | The box is blocked. If the box lights up red but is not blocked with error code 50010, it can still be used on the Øresund Bridge, the Storebælt Bridge, and in Norway. |
Answer to frequently asked questions
What does it mean when the box lights up in red?
If the box lights up in red there is an error you need to act on.
See the different causes of errors
Read about what to do, if there is an error on the box.
How do we deactivate our Toll box?
You deactivate your Toll Box in our self-service. Read more.
How do we cancel our Toll box?
You cancel it in our self-service. Read more.