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Which notification emails do we receive for the Toll Boxes?

We have enhanced the notifications for the Toll Box, so you will now receive important alerts in real time as soon as they occur. 

All notifications are sent by email to the daily contact person on the agreement. You can choose to add an additional email recipient and manage which notifications you want to receive in our self‑service.

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By receiving notifications, it becomes easier to react quickly, avoid incorrect registrations, and prevent fines – both for drivers on the road and for the administration back at the office.

The notification email is generated based on the warning or error codes displayed in the box. Therefore, please pay attention to the observation time in the email, as it indicates the exact time when the warning occurred. Read more about error codes and warning codes here.

Which types of notification emails do you receive?

Red light detected on the Toll Box

If the Toll Box shows a red light, it is not ready for use, and you must not drive until the light turns green.


Possible reasons:

  • Missing approval of vehicle data on the Toll Box
  • The Toll Box is deactivated
  • Vehicle data is missing in our self‑service

What should you do?

  • Check the Toll Box display for error codes
  • Make sure all vehicle data is correctly entered and approved
  • Wait to drive until the Toll Box shows a green light

Missing power supply on the Toll Box

This notification is sent when the Toll Box detects that the power supply has been disconnected while the box is in use, or when the vehicle is switched off. Warning code 5006 will be displayed on the screen of the box.


Possible reasons

  • The vehicle is switched off
  • Power cable not connected correctly
  • Unstable connection in the cigarette lighter
  • Fault in the vehicle’s power supply
  • The Toll Box has been disconnected

What should you do?

  • If the vehicle is switched off, the warning code will disappear when the vehicle is turned on again
  • Reconnect the Toll Box to the power supply
  • Make sure the connection is stable to prevent the Toll Box from running on battery power

 

Low battery level on the Toll Box

This notification is sent when the Toll Box has less than 7% battery remaining. Warning code 5002 or 5004 will be displayed on the screen of the box.

The Toll Box must be connected to a power source to prevent it from shutting down while driving and losing connection.


Possible reasons

  • Power cable not connected correctly
  • Loose or unstable connection in the cigarette lighter
  • Fault in the vehicle’s power supply
  • The Toll Box has been disconnected

What should you do?

  • Connect the Toll Box to a stable power source
  • Make sure the cable is securely connected
  • Check that the Toll Box shows a green light after charging

No activity detected on the Toll Box

This notification email is sent as a follow-up to the notification email "Low battery".

It is only sent if you are set up to receive notification emails about low battery.

This notification means that the Toll box is still not registrering any activity, even though you have previously received a low battery warning. 

Possible reasons

  • The power cable is not connected correctly
  • Unstable connection in the cigarette lighter
  • Fault in the vehicle’s power supply
  • The Toll Box has been disconnected

What should you do?

  • Check that the Toll Box is correctly mounted
  • Make sure the Toll Box is receiving power
  • Check that the Toll Box shows a green light before it is used

Please note

Notifications are sent as quickly as possible when an alert occurs, but there may be a slight delay. To avoid unnecessary or repeated emails, notifications are filtered before being sent.

 

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