What do we do if our Toll Box displays error or warning codes?

The Toll Box can display various error codes on the screen. We have compiled an overview of all error codes, including a description of the problem, how the LED lights and beeps of the box will behave, as well as the cause and solution for the error.

Click the button to view the different error codes

Error and warning codes

Most common error codes, warning codes and solutions

Some of our customers experience error codes and warning codes when starting the box, so we have created an overview for you with the most common codes and solutions.

Warning Codes	Causes and Solutions
5002 and 5004	You are running low on battery and the power supply is not connected. Connect the power cable to the box and ensure that the box displays "+" indicating connection to an external power supply.
5006	The power supply to the box is disconnected because the vehicle is switched off. If the code appears in situations other than when the vehicle is switched off, it is important to check the installation of the box, cable, connector, and fuse group. Ensure that the box displays “+” to indicate connection to an external power supply.

Error Codes	Causes and Solutions
4006, 4008 and 17002	The Toll Box has a configuration error. Ensure that the box is properly connected to the power supply and has a mobile signal. Then wait until the box restarts. Within 24 hours, the box will update, restart, and light up green. The box can still be used on the Øresund Bridge, the Storebælt Bridge, and in Norway, even if it displays this error code and lights up red.
2002	The Toll Box cannot detect a GPS signal. The Toll Box will attempt to re‑establish the GPS signal. However, it can be used for up to one hour without a GPS signal, as long as the light remains green. If the Toll Box shows a red light, wait to restart your trip until the GPS signal has been restored.
50010	The box is deactivated, and cannot be used. The Box must be activated before it can be used. See reasons for blocking before contacting customer service. What do we do if our box is deactivated or broken?

See error and warning codes

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