Choose a recipient for notifications
You can add an additional recipient for notification emails and choose that the primary contact person should no longer receive notifications.
If you remove the notification recipient, the primary contact person will automatically be added as a recipient again. It is therefore only possible to unsubscribe the primary contact person if a new notification recipient is specified.
You can also choose which types of notifications you want to receive – both at account level and for each individual Toll Box.
You will receive one email per Toll Box for each notification.
Manage notifications for the entire account
In the self-service portal, you can see who receives notifications and adjust the settings yourselves.
How to do it
Log in to the self-service portal
Log indGo to 'Administration' in the left-hand menu.
Select “Account information”.
Under “Notifications”, you can see which notifications the day‑to‑day contact person (enabled by default) and any added email recipients will receive.
Click “Edit” to add or change the notification recipient, unsubscribe the day-to-day contact person as a recipient, and choose which notification emails you want to receive.
Finish by saving your changes.
Manage notifications for a specific Toll Box
If you want different notification settings across your boxes, you can edit this directly on each individual box.
How to do it
Log in to the self-service portal
Log indGo to “Products” in the left-hand menu.
Search for the 'Toll box' you want to edit.
Click the box to open the product view.
Go to the “Notifications” section. Here, you can choose which notifications should be sent specifically for this box.
Finish by saving your changes.
Please note