The summer holiday period is peak season for Brobizz fraud
The summer holiday period is peak season for Brobizz fraud
The school summer holidays kick off this weekend. This means that many thousands of Brobizz customers will be crossing either the Øresund Bridge or Storebælt Bridge in the coming period.
Criminals exploit this by sending thousands of phishing emails to random Danes, hoping to hit some of the customers who have a Brobizz agreement.
At Brobizz, we unfortunately see fraud intensify before and during holidays, because many Danes cross either the Storebælt Bridge or the Øresund Bridge on their way to their holiday destination. Most often, fraudsters will try to get customers to update their payment details by sending fake emails or SMS messages claiming that their payment card has expired.
To combat fraud, Brobizz has implemented various measures to prevent customers from being deceived. One of the most important is automatic payment card updating. If you have a Visa or Mastercard linked, it will be updated automatically for most customers.
“We have many customers who only use number plate payment or bizz a couple of times a year. And then it can be hard to remember whether you’ve updated your payment details. That’s why it’s important for us to make our customers aware that if they have a Visa or Mastercard, they will no longer receive an email asking them to update their payment card,” says Helene Holm Heitmann, Managing Director, Tolling.
As a new initiative, we have introduced a brand protection service from e-mærket, which monitors around the clock websites that contain Brobizz in their domain and that these phishing emails link to. Through this brand protection service, we can quickly have such sites taken down.
Be vigilant
Brobizz has also introduced login via MitID to make it more secure, and on Brobizz.com you can find help articles that assist customers in distinguishing between genuine and fake emails and websites.
Fraudsters are very creative, so it is important for customers to stay alert.
“If you receive an email and are even the slightest bit unsure whether it is fraud, you should not click the link in the email. Instead, we encourage you to open your internet browser yourself and log into your profile via Brobizz.com.” Here you can now log in with MitID, which is a well-known secure login solution, says Helene Holm Heitmann.
If you are still in doubt about whether it is fraud, you can also contact Brobizz customer service to confirm that your Brobizz agreement is active and functioning as it should.