Ensure that the Toll Box or Toll App lights up green before you drive. If the Toll Box or Toll App lights up red during a trip, you should pull over at the next safe place and try to resolve the issue, as you risk getting a fine otherwise.
Make sure that the Toll Box is always correctly mounted to the power supply. If the Toll Box gives a warning that the battery level is low, it is important that you react and restore the power supply.
Outages in the GPS signal, which make the light on the Toll Box switch from green to red, do not incur fines, as the toll system automatically compensates for short-term outages.
If the GPS signal is lost for more than an hour and the Toll Box lights up red, you must react by pulling over at the next safe place.
Try to resolve the issue or purchase a toll ticket before continuing the trip.
If you have received a fine from KmToll, we can assist in investigating the status of the Toll Box or the Toll App at the time the fine was issued.
You can do this by completing this form
Read more: How do we handle fines on road toll?
If you wish to appeal a fine, this must be done directly with KmToll by submitting a complaint here.
If you have driven with a Toll Box showing a red light, you will receive an email
The email is sent the day after the trip with the red box was made, as we collect data from 12:00 the previous day to 12:00 the following day, and then send out the email
The email is sent on all weekdays
You will receive an email when a Toll Box has had less than 7 percent battery while it is active and in use for driving
The email is sent the day after, as we collect data from 10:00 the previous day to 10:00 the following day and then send out the email
Brobizz sends an email when a Toll Box has appeared on the low battery list, and the daily contact person has been notified by email, but there has still been no activity on the box. The box has neither been blocked nor deactivated
The email will continue to be sent for boxes until they are blocked, deactivated, or have registered activity in Denmark
The email is sent on all weekdays
We are working on enabling immediate notification emails so that there is no delay in the information provided.
OBS: Please be aware that there may be days when notification emails are not sent or are delayed. Additionally, we cannot guarantee that the list of Toll Boxes you receive is complete. The applicable status of a Toll Box is always the one displayed directly on the Toll Box itself. Brobizz also has access to view this status for a specific time in a log file.
If you have been charged for a route you believe you did not drive, you must submit a complaint.
The majority of the national road network and parts of the municipal road network will be covered. This means that the new rules will apply to a total of approximately 10,900 kilometers. These kilometers are distributed in road segments spread across Denmark.
It is estimated that these 10,900 kilometers account for approximately 75 percent of the total number of kilometers driven by trucks.
You can see the Danish Road Directorate's map of roads with road tolls.
The price for each individual truck depends on the weight class, the CO2 emissions class in which the truck is classified, and the route taken.
The CO2 emission class for Danish vehicles can be found in the Motor Register. Read more about CO2 emissions class.
It is the allowed gross weight of the truck will help determine how much you will have to pay in road tolls. Read more at vejafgifter.dk
When you order a Toll Box, you need to enter the CO2 emission class for Danish vehicles yourself if Brobizz can't obtain this information from the Danish Motor Register.
For vehicles from countries other than Denmark, it is a requirement to state the vehicle's CO2 class and allowed gross weight when you order Toll Boxes.
Read more about ordering Toll Boxes
There will be two different rates. One rate for each emissions class in the environmental zones and one rate for each emissions class on the rest of the road network. The rate in the environmental zones is 50% higher than the rate on the rest of the road network. Read more about the Low emission zones.
You don't pay VAT for road toll.
Please note that there may be changes, so we recommend that you stay updated on vejafgifter.dk for the specific prices.
Road toll are responsible for the control.
There are both fixed and flexible control points along the road network. They are strategically placed depending on the volume of traffic.
If you drive on the toll road network without an active box or app, you will receive a fine from the Danish Road Safety and Transport Agency. For more information, visit vejafgifter.dk.
The rules are the same for both Danish and foreign vehicles.
Vejafgifter (Road Toll) is responsible for setting prices and the actual collection.
Brobizz collects GPS data for one day at a time per box or app, and this data is sent to Vejafgifter. Based on this data, Vejafgifter calculates the total price for road tolls per day. They send this information back to Brobizz, and then we will invoice you.
