What do I do if I do not receive the 6-digit one-time code via email?
First and foremost, you should check that you have selected the email address associated with your Brobizz account.
If you still do not receive the 6-digit one-time code via email, please check your spam or junk mail folder.
If you still do not receive the code, it may be due to a technical issue preventing the email from being delivered. In that case, you can request a new one-time code via SMS by clicking the link 'Send one-time code via SMS'.
What do I do if I do not receive the 6-digit one-time code via SMS?
If you do not receive the one-time code via SMS, the phone number is likely incorrect. Instead, try logging in by requesting the one-time code via email.
Once logged in, we recommend updating your phone number under 'My Profile'. After this, you will be able to log in using the one-time code sent via SMS in the future.
What do I do if it still doesn't work?
If you are experiencing other issues with logging in, you can view our login guide here.
If you are also unable to log in with MitID and continue to experience problems, you can get assistance from our customer service via our contact form here.