It is important that you always drive around with an active box in the car
Therefore, it is important that you take action if the small light on the box turns red.
It is important that you always drive around with an active box in the car, therefore we recommend that you react immediately if the box for some reason does not work as it should.
Your box can be deactivated for several different reasons. The small light on the box will blink red and give you an error message indicating the reason for the deactivation.
If you have deactivated the box yourselves, the light will be red. You can reactivate the box in the self-service. When you reactivate the box, make sure it has all the necessary vehicle information; otherwise, the light on the box will continue to be red and cannot be used.
If the box is missing vehicle details, the light will be red. You must update the vehicle details in the self-service. Once the box has been updated with the correct information, it will work again.
If the box is missing GPS signal, it will light up red. Wait for the box to re-establish the GPS signal before driving further.
Outages in the GPS signal, which result in the Toll box switching from green to red light, do not incur fines, as the toll system automatically compensates for short-term outages. If the GPS signal is lost for more than an hour and the Toll box lights up red, you must respond by pulling over at the next safe place.
Try to resolve the issue or purchase a Toll ticket before continuing the trip.
If you have outstanding issues with Brobizz, or if it has not been possible to charge your credit card, your box will be financially deactivated. The box will be reactivated once you have paid your outstanding amounts.
If your box does not turn on, you should first check that it is connected to a power source. If this is the case and it still does not turn on, it's maybe broken.
If you think the box is broken, you should promptly contact Brobizz through our contact form here.
We recommend that you use our Toll App or purchase a Toll Ticket until your box is working again.
It may be necessary for you to return your box to us. You will receive more information about this once you have contacted us.
If the box needs to be returned, the address is:
Brobizz A/S
HGV
Vester Søgade 10
1601 København V
(Mark the envelope "Cancellation")
If your driver is on the road when the box breaks down, you can order the Brobizz Toll App in the self-service. Once you have ordered it, the driver will receive a link to download it, and after a short setup, it will work, and they can continue driving.