How to create a new profile for an employee in your company?
Under the new self-service system, you will come across a number of new functions that you won’t know from My Account. The biggest and most important change you should know about is the new profile types. In the new self-service system, there are three profile types with different levels of access: Main Administrator, Account Administrator and Product Access.
It is important that the right people in your company are assigned the correct profile type so they can make the relevant updates.
A main administrator is only relevant for those customers who have a framework agreement. Read much more about framework agreements and main administrators here.
Different profiles, different levels of access
The profiles primarily differ in the access they are assigned. Profiles with product access have limited rights compared to main and account administrators. Precisely for this reason, it is important that you have a profile with the suitable level of access for you to make the desired changes and updates.
All business customers have access to the self-service system as account administrators. This means that whether you are a sole proprietorship or have 100 employees, you can log in as an account administrator. There is no limit to the number of employees that can be account administrators.
Questions and answers
What is an account administrator?
As an account administrator, you are authorised to access and administer the account(s) for which you are the account administrator. This entails, for example, the following:
- Creating and managing employee profiles on one or more accounts.
Including assigning other profile rights as account administrator or product access. - Ordering and closing products on one or more accounts.
- Viewing journeys and usage.
- Viewing overview of payments.
- Requesting changes directly from customer service, such as daily contact person or invoice receiver.
What can an employee with product access do?
If you have a product access profile, you may only access one single product, i.e. one bizz, one number plate payment or one eTicket. This profile type is relevant for employees who will use only one of our products out on the roads.
You have rights to the following:
- Administer payment cards for the product or add a new one.
- Update/correct vehicle information.
- Edit own profile information.
With product access, you cannot order, delete or change products. Just as it is not possible to give others access to a product.
Which needs does product access fulfill?
Product access is designed for businesses where, for example, there's a need for employees to handle expenses when they use number plate payment, bizz, or eTicket.
Please contact Customer Service Business for more details.
How to create a new profile?
You must be a main or account administrator to be able to create a new profile for an employee in your company.
Take the following steps:
- Log in tobrobizz.com.
- Click on 'Administration' on the left.
- Next, select the 'Profiles' tab.
- Press 'Create profile’ on the right-hand side and fill in the relevant information.
- If you select ‘account administrator’ for the new profile, you must then choose which account the profile should be the account administrator for.
- If you select ‘product access’ for the new profile, you must first select the account to which the product is associated, and then the specific product.
Please note that an email address may only have product access to one product.
How do you change account information?
You must be a main administrator or account administrator to be able to change information about your company.
Take the following steps:
- Log in to brobizz.com.
- Select 'Administration' on the left.
- Next, select the 'Account information' tab.
- Press 'Edit' on the left under the point you want to change.
- Enter the new information and press 'Send request'. The enquiry will then be sent to customer service. You will receive a reply from customer service within 2 working days.