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How to handle fines on road tolls?

The Danish Road Traffic Authority issues fines based on data from KmToll.

Here you can read about why fines are given and what to do if you want to file an objection.

It is important to check that your Toll Box or Toll App is working before you drive. You cannot use the Toll Box or Toll App if they are not active.

If you have received a fine, it is often because:

The Road Toll Box or Road Toll App was showing a red light while passing a control point.

Punctuation (.), hyphens (-), or spaces have been inserted into the license plate number during self-service. It is important to only enter the numbers and letters of the license plate. If this was the case, you can file an objection with Road Tolls.

You passed a control point without a Toll Box, Toll App, or Toll Ticket.

I er kørt forbi et kontrolpunkt uden Vejafgift Boks, Vejafgift App eller Vejafgiftsbillet

If your box shows a red light, you should check the following:

Whether vehicle data is missing on the box. If this is the case, you can add this on Brobizz self-service.
Whether you have approved the vehicle data on the box? If not, press the green button on the box until it shows a green light.
Whether there are error codes on the box? If this is the case, it should be reported to Brobizz customer service, who in most cases can correct the error without needing to replace the box. Until the error is corrected, you should use the Toll App or purchase a Toll Ticket at vejafgifter.dk.

We want to file an objection to our fine

An objection to a fine should generally be made to Road Tolls at vejafgifter.dk.

If you are convinced that your Road Toll Box or app was showing a green light when you drove, you can file an objection to the fine with Brobizz. The objection should include an explanation of the case, including information showing that the box was showing a green light during the trip, with possible pictures of the box.

File an objection

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Language: English