Where do we find invoices and reminders?
Invoices and reminders will always be sent to the email address that was set up as your primary contact email. Your invoices will also be sent to your invoice email – if you have set one up. You may also find invoices and reminders on the Brobizz’ self-service page.
Go to loginClick on ‘Payment’ in the menu on the left.
You can now view your invoices and reminders. The amount will be marked in red and 'Missing payment’ will appear under ‘Status’. You can download each one by clicking the down arrow on the right.
In which format can we receive our invoices?
If you are a new invoice customer with Brobizz A/S, you can specify the format in which you wish to receive your invoice on the contract we send to you in connection with the invoice agreement.
Invoice customers can either choose EAN invoicing or invoicing in PDF-format. If EAN is chosen as the payment method, Brobizz charges in the OIO-format supported by your company. Together with your EAN invoice, you will also receive a PDF invoice.
In addition, we can also provide you with invoice files as supplements to the invoice. Our invoice files are comma-separated files sent in a CSV-file, which can be pasted into Excel. You will receive the CSV file the day after your invoice. If you receive your invoice as a PDF file, you will additionally receive it as a CSV file. You must be aware that it is the PDF file that is legally binding.
If you want the order of your invoice based on products and not date, you should not use the PDF invoice, but instead use the CSV file, which you can sort as you wish.
If you wish to change your invoice format, learn more about invoice files or would like to have these forwarded, please contact Customer Service Business.
How will we receive our invoices?
You will always receive invoices and reminders at the email address that has been set up as your primary contact email. In addition, they will be sent to your invoice e-mail if you have set one up. You will receive an email with an invoice for each business partner with which you have incurred charges in the respective invoicing period.
If, for example, you have driven in Norway, you will receive an invoice for toll charges in Norway. Similarly, you will receive an invoice if you have crossed the Storebælt Bridge.
Can we get one invoice per bizz?
Yes, certainly. We can split your account into 'settlement keys' so that you receive one invoice per operator (partner) per settlement key. You can, if you wish, choose to receive a settlement key per bizz or number plate payment, per 10 bizzes or any number of bizzes, if you need it. We can set it up to best suit the needs of your business.
You can also receive a settlement key per department.
A settlement key can only be linked to one account in ther the self-service. However an account can easily be divided into several settlement keys, which means that an account can have payments split into different invoices.
Please be aware that you may receive one reminder per settlement key if you fail to pay your invoices on time.
If you wish to divide your invoices in this way, please contact Customer Service Business.
When should we pay our invoices?
Your payment due date is included as part of the invoice agreement that you sign with us. You can either be invoiced weekly or monthly.
Weekly invoicing runs from week to week, including at the change of the month. In other words, even if the month changes midweek, invoicing will continue to run on a weekly basis and not be split up.
As an invoice customer can we link a payment card to a bizz?
Yes, if you wish. You can also choose to link one payment card per bizz. This means that you will be charged via your payment card unless this is not valid at the time the charges are levied. In this case you will be charged by invoice.
Follow this guide to link a payment card to your invoice agreement
Log in at Brobizz
Go to loginClick on 'products' to see more information
Click on 'Update payment card' or 'Add payment card' in the 'Payment Card' box
Enter the required information for the new payment card and approve with MitID
The payment card update is complete when you receive a confirmation on the screen
More info for invoice customers
What happens if the payment due date on our invoice is exceeded?
What happens if the payment due date on our invoice is exceeded?
A fee of DKK 100 is charged for the first reminder and subsequently DKK 100 for further reminders. See agreement terms & conditions for more details.
What do we do if we need each employee to have their own payment card?
What do we do if we need each employee to have their own payment card?
You can create a product access for each employee. This means that every individual employee will have their own login to the self-service where they can independently log in and add or update their payment card for one product. Additionally, the employee can also update vehicle information associated with the product, for example, if they change vehicles.
You can contact our customer service Business if you want to learn more.
Read more about product access.
Can we have our invoices paid automatically by the bank?
Can we have our invoices paid automatically by the bank?
Yes, you can facilitate the administration of your invoice payments and at the same time avoid a reminder fee by signing up for Leverandørservice. You must either be the main or account administrator to register an account for Leverandørservice via self-service.
See how to register an account for Leverandørservice here.
Please be aware that you must contact your bank – not Brobizz – if you experience problems with Leverandørservice.
What should we do if we have an invoice agreement and need to change the CVR number on the account?
What should we do if we have an invoice agreement and need to change the CVR number on the account?
If you have an invoice agreement and need to change the CVR number on the account, you must contact Business Customer Service here.
You will then receive a form to fill out, so that our accounting department can conduct a credit assessment of the new CVR number.