How do we manage our payment cards with product access?

If you can only view one product when logging into the self-service, you have product access

Please note that you can only manage the payment card for the single product you have been granted access to

Follow the steps below if you need to add or update the payment card for the product you have access to

Go to login

Click on the product for more information

Click on ‘Update payment card’ or ‘Add payment card’ in the ‘Payment card’ box

Enter the necessary information about the new payment card and confirm with MitID

The payment card has been updated when you receive a receipt on the screen

Questions and answers

When will our products work again after the payment card has been updated?

If the payment card appeared as invalid in self-service before you made the changes, it takes up to two hours before the associated products become active and are ready to be used on the Storebælt Bridge – and up to 24 hours with all our other business partners.

If the payment card was valid at Brobizz before you updated it, you can immediately use the product for automatic payment with one of our business partners.

If the payment card was blocked before you updated it, the associated products will immediately appear as active with Brobizz. However, you should be aware that they will not yet have been reactivated by our business partners. It can take up to two hours before you can use your bizz/number plate payment at the Storebælt toll station and up to 24 hours with all other partners, e.g Øresund Bridge.

N.B. If you have received a debt collection notice for an unpaid invoice, your products will only be reactivated when we have received your payment – even if you have updated your payment card. It may take several banking days before your payment has been registered with Brobizz.

If you have issues updating your payment card

We recommend that you:

Ensure that the payment card is active in the bank and the expiry date has not been exceeded.
Ensure that the payment is activated for internet shopping with your netbank (and possibly purchases abroad).
Try to perform the update in another internet browser (e.g Google Chrome or Safari). If this doesn’t work, try changing the device – e.g. try switching from your smartphone to your PC and vice versa.
Try updating your payment card in an incognito- or private window in your internet brower. You can also try deleting your cookie history.

Are you main or account administrator?

If you are main or account administrator, you can see the guide on how to manage your payment cards here.

Please be aware

We accept the following payment cards: Visa, Mastercard, or Dankort. We no longer accept fuel cards.

Note: You will not receive an e-mail confirmation that your payment card update has been completed. You can be assured that the update has been successful if you receive a confirmation on the screen and can subsequently see the new card listed when logged into the self-service.

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