An extension of our business strategy is our quality policy:
- We strive to create the most efficient and customer-friendly payment solution for motorists and increase the value for our partners.
- We ensure that payment on user-funded infrastructure occurs as efficiently as possible and with a high service level.
- We create tailored digital platforms for our customers that ensure better service and greater loyalty.
- Our new digital marketplace offers new and existing customers the best overview of where they can use BroBizz, discounts and payment options.
- New product types and technological solutions make BroBizz an attractive partner and customers’ preferred payment solution.
We will achieve this through:
- Focus on customer satisfaction and employee satisfaction.
- Continued focus on improving the efficiency of processes and tools, including the balance between in-house and outsourced activities.
- Efficient monitoring and control of outsourced activities.
- Use of experience and learning, including ensuring that corrective actions and ongoing assessment of risks and opportunities function efficiently.
- Availability of the necessary resources to perform tasks.
- Establishment and maintenance of the quality management system that meets the ISO9001 standard’s requirements and is certified by a third party.
- Ongoing improvements of our management system.