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My email does not work when logging in

If your email address giving problems during login to the Brobizz app or My account, it may be because you are using the same email address for multiple agreements. We therefore recommend you using your 8-digit customer number or 16-digit bizz number. It may also be that your bizz is not from us, but for example is an Øresund bizz. Finally, your agreement may be blocked.

Here are the three most common reasons why your email causes problems when logging in, and solutions. You can also see what to do if you cannot get into the app or My account to change your details.

Using the same email address for multiple agreements?

If you have several agreements with us and are using the same email address for them all, you could encounter login problems. We therefore recommend using your customer number instead of your email address, as it is unique to each agreement. You can find your customer number under your profile in the Brobizz app and My account.

Is your bizz from another provider?

If you have an Øresundsbizz with a smart agreement, EasyGo+ or bizz for Europe, you cannot log in. They belong to another provider and do not give access to the Brobizz app or My account. The same applies if you are an invoice customer.

Is your account blocked?

If your account is blocked, we recommend logging in to My account, where you can update your payment details.

How to change your e-mail address if you’re unable to log in (Only bizz customers with a payment card linked to their agreement)

If you can't remember the e-mail address you used to set up My Account or the Brobizz app, you can change it.

How to change your e-mail address

  • On the login page to My Account, click on “Problems logging in?”
  • In the box “Change your e-mail address”, enter your bizz number (16 digits) and the first four digits of your registered payment card.
  • Then click “Send”.
  • You’ll then be able to enter a new e-mail address, which you must then confirm in your e-mail inbox.
  • Once you’re done, you’ll receive a temporary password. You can now log in using your new e-mail address and temporary password.

Remember to update your profile information and password once you’re logged into My Account to be sure that they’re correct for next time.

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Country: Denmark
Language: English

Country: Denmark
Language: English