If your email address giving problems during login to the Brobizz app or My account, it may be because you are using the same email address for multiple agreements. We therefore recommend you using your 8-digit customer number or 16-digit bizz number. It may also be that your bizz is not from us, but for example is an Øresund bizz. Finally, your agreement may be blocked.
Here are the three most common reasons why your email causes problems when logging in, and solutions. You can also see what to do if you cannot get into the app or My account to change your details.
If you have several agreements with us and are using the same email address for them all, you could encounter login problems. We therefore recommend using your customer number instead of your email address, as it is unique to each agreement. You can find your customer number under your profile in the Brobizz app and My account.
If you have an Øresundsbizz with a smart agreement, EasyGo+ or bizz for Europe, you cannot log in. They belong to another provider and do not give access to the Brobizz app or My account. The same applies if you are an invoice customer.
If your account is blocked, we recommend logging in to My account, where you can update your payment details.
If you can't remember the e-mail address you used to set up My Account or the Brobizz app, you can change it.
How to change your e-mail address
Remember to update your profile information and password once you’re logged into My Account to be sure that they’re correct for next time.