Brobizz will always try to deduct payment for your purchase from your associated payment card. You will receive an invoice if Brobizz has been unable to deduct payment. This may be due to a technical error, the expiry of your payment card or your bank has declined payment.

Brobizz will attempt to take payment for a trip for up to five working days. If you update your payment card during this period, you will not receive an invoice. But if we have not succeeded in taking payment, Brobizz will send an invoice to the email address linked to your profile. The invoice will contain the amount, the due date for payment and payment information.

If you do not pay your invoice before the due date, you will receive a late payment reminder. This must be paid before the date stated on the reminder. If you fail to do this, you will receive another reminder. Normally Brobizz will forward the matter for debt collection after two unpaid payment reminders.

You will always receive invoices and late payment reminders at the email associated with your Brobizz agreement. 

You can also find your invoices and payment reminders by logging in to brobizz.com or the Brobizz app. Follow this guide:

1. Log in to brobizz.com or the Brobizz app.
   
   
2. Click on ‘Trips and usage’ on the main page or in the menu on the left.
   
   
3. Click on the tab ‘Outstanding balances’. If you have some invoices and late payment reminders outstanding there will be a red circle indicating the number.
   
   
4. The amount will be marked in red, and under Status, it will state ‘Missing payment’.
   
   
5. You can open and download the invoice or payment reminder as a PDF by clicking on ‘See invoices/see payment reminders’.
   
   
6. Pay your invoices or payment reminders manually via your NetBank.

You need to pay your invoices and payment reminders via your NetBank.

On your invoice, you will find the amount, the due date for payment, and the payment details you need.

NB: It may take several banking days before payment is received. Once we have received your payment, the ‘Status’ on your invoice or payment reminder will appear as paid.

Remember to update your payment card

When you have paid your invoices or payment reminders, please remember to update your payment card so that Brobizz can deduct any future purchases automatically. You can do this by logging in to brobizz.com or the Brobizz app. Follow our guide here.

If you have money to your credit at Brobizz A/S, you will receive a credit note from us by mail. In this email there is a form that you must fill out. We will then process your case, and you will get the money transferred to your bank account as soon as possible.