My credit/debit card has been frozen, even though it is valid

This is probably due to the fact that you have not updated your card information in “My Account”.

When you get a new credit/debit card, you must always update the card information in “My Account”, even if it is the same account, to which the amounts are charged. We charge via the card information: i.e. card number, expiry date and verification code.

You can check which credit/debit card you have associated with your BroBizz in My Account. Here you can also update your credit/debit card information.