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Contact our expert customer service team, who are ready to help you via chat, e-mail, or phone. 

See answers to frequently asked questions here

If you couldn’t find the answers to your questions, we’re ready to help

You can contact us in three different ways. See our different channels below and choose the one that suits your enquiry best.

Chat with us

Open 9-15

For quick questions about ordering, use, and usage locations - get a quick response.

What can we help you with by chatting?

  • Guidance on the website or self-service
  • Questions about usage locations
  • Questions about ordering and use

Write to us

We’ll respond as soon as possible

Get help on questions about consumption or other matters where we have to look into and process your information.

What can we help you with by e-mail?

  • Questions about billing, prices, and consumption
  • Updating your information
  • Closure and termination

Call us

Open 8.30 AM - 11.30 AM from Monday to Friday

Get guidance on the website, self-service, or discount agreements.

What can we help you with by phone?

  • Guidance on the website or self-service
  • Guidance on discount agreements
  • Guidance on ordering products

Some advice before you contact us

How do I find my customer number?

You can find your customer number in the Brobizz app and My Account, under your profile. It is also shown on receipts, which you can also find in My Account.

How do I find my bizz number?

You can see your bizz number on the side of your bizz, in the Brobizz app, and in My Account. You can also find it on the statement you receive each month. It has 16 digits and starts with 3104, 9208, or 9780. If it starts with any other number, your bizz is from another provider.

Why do I have to verify myself with NemID/MitID?

From January 2021, all online shops in the EU must have 2-factor authentication on their webshop. This means that you’ll be asked to verify yourself with the NemID or MitID app when you place an order or update your payment card via

Country: Denmark
Language: English

Country: Denmark
Language: English