Unfortunately, we are expiriencing longer wait time on the phonelines. Often you can find answers to your questions on our help pages. Visit help pages
Note: It’s important that you always have a valid credit card or fuel card associated with your profile – you’ll then avoid paying any fees or being stopped at a toll station.
Remember, you must be logged in – have a look here for information on how to do so.
1. Once you’ve logged into My Account, select the green ‘Update payment card’ button.
You’ll then see an overview of products linked your payment card/s.
2. It is quite simple:
Please be aware that we won’t send you acknowledgement of a card update.
How quickly your bizz will work when you’ve updated your payment card will differ.
If your bizz was active/open when you changed the payment card associated with your account, you can use it straight away. You can always check the status of your bizz in My Account. If the bizz icon is green, it’s active
If your bizz was blocked before you updated your payment card, you must bear in mind that how your bizz can be used in the various systems will differ. It all depends on whether you have a local agreement or a discount agreement with the company that you usually use your bizz with.
WITH LOCAL AGREEMENT
A local agreement can be a Storebælt Private or Storebælt Business agreement with Storebælt Bridge, a BroPass agreement with Øresund Bridge or en AutoBizz Smart agreement with ForSea Ferries, for example.
If you have a local agreement with Storebælt, your bizz will work 2 hours after being updated. It may take up to 24 hours if you have a local agreement or discount agreement with Øresund Bridge or ForSea.
WITHOUT LOCAL AGREEMENT
If you use your bizz somewhere where you don’t have a local agreement or discount agreement, the following rules apply:
If you’ve updated before 7pm, you can use your bizz after 7am on the following day.
Example: You update your payment card before 7pm on Monday. Your bizz will be ready to use at 7am on Tuesday.
If you’ve updated after 7pm, you won’t be able to use your bizz again until 7am on the following day.
Example: You update your payment card after 7pm on Monday. Your bizz will be ready to use at 7am on Wednesday.
You’re welcome to contact us if you have any questions and have a local agreement or discount agreement with the places where you can use your bizz