Unfortunately, we are expiriencing longer wait time on the phonelines. Often you can find answers to your questions on our help pages. Visit help pages
To log in to your profile, you must enter one of the following in the field at the top:
Your customer number can be found in the email confirmation that you received when you ordered your bizz, bizz for Europe or PayByPlate. It is also shown on your payment specifications and payment requests.
A 16-digit number that you’ll find on the narrow long side of your bizz. On your invoice, this is also called an ID number and typically starts with 9208.
This can only be used if your email address is unique. If you have the same email address for a number of accounts, you can log in with your customer number, the number of your bizz, your ID number or your user name, if you’ve created one.
You can set up your own user name. This might make it easier to remember. This is done after you log in, under this menu item:
If you want to log out of My Account, click on ‘Logout’ next to the tabs:
You’ll be logged out of My Account automatically after 15 minutes if there’s no activity on the page.