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Send us an email at btb@brobizz.com - We strive to respond to your inquiry within 24 hours

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Monday - Thursday 09:00 - 16.00
Friday 09:00 - 15:30
+45 7020 7049

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How do we cancel our agreement?

Cancel bizz

You can’t cancel a bizz in the app. There are two ways to cancel your bizz.

1. If you still have your bizz, you can return it to

Brobizz A/S
Vester Søgade 10
1601 Copenhagen V
(Mark your envelope ‘Closure’)

Any bizz devices returned will be shut down if the envelope is not labelled.

2. If you’ve paid a deposit, this will be returned to the payment card linked with your account.

If you’ve misplaced your bizz but want to cancel it:

Please contact customer service on: 70 20 70 49 or by sending an email to kundeservice@brobizz.com and asking the staff to terminate your agreement. You’ll be asked to verify your identity (we’ll use your customer number).

If you haven’t paid a deposit, you will be charged 200 DKK. If you’ve paid a deposit but can’t return your bizz to us, you’ll lose your deposit

Cancelling your number plate payment (PayByPlate)

You have to be logged in to the Brobizz app to cancel your agreement. How to log in is described here.

This is how to cancel number plate payment:

  1. Go to the ‘Profile’ menu item after logging in
  2. Select ‘My BroBizz’ or ‘My PayByPlate’
  3. Click on the agreement that you want to block/cancel. These two options appear at the bottom of the app.

Blocking your number plate payment will only deactivate it. If you cancel number plate payment, this will then be deleted from your agreement list.

Cancel customer relationship

If you no longer want to be a customer with BroBizz A/S, please get in touch with our customer service team. This is easy to do by email: kundeservice@brobizz.com

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Country: Denmark
Language: English

Country: Denmark
Language: English