Most of us change vehicles from time to time. Please, therefore, ensure that Brobizz holds up-to-date information about your car or motorcycle so that you avoid paying for usage that you are unaware of. Please also note that you are responsible for ensuring that the information that Brobizz holds about your vehicle remains updated at all times, including in the event of a sale. Read more about our terms & conditions for private customers here.

Action to take when you’ve sold your vehicle

It’s important to cancel your number plate payment when you’ve sold your vehicle. You can cancel your number plate payment by logging in at brobizz.com or the Brobizz app. You can get assistance by following our guide here.

Please be aware that

• When you cancel your number plate payment, it takes up to two hours for the cancellation to be registered in the Storebælt Bridge systems and up to 24 hours with our other business partners (e.g. Øresund Bridge).
• If you have cancelled the number plate payment for your sold vehicle but are still being charged for usage after the cancellation was completed, you can contact our customer service via the contact form. Remember to attach documentation in the form of a sales note or the lease contract for the lease of the vehicle.

Can I change my number plate payment?

No, you cannot change your existing number plate payment. We therefore recommend that you order a new number plate payment in the self-service and then close the old one.

If you have bought a new vehicle or motorcycle, you can quickly and easily order a new number plate payment. 
Please note that it can take up to 14 days before you can order a number plate payment for your new car through Brobizz, because it can take up to 14 days before we can verify your vehicle in our systems.