My credit/debit card has been frozen, even though it is valid

This is probably due to the fact that you have not updated your card information in “My Account”.

When you get a new credit/debit card, you must always update the card information in “My Account”, even if it is the same account, to which the amounts are charged. We charge via the card information: i.e. card number, expiry date and verification code.

You can check which credit/debit card you have associated with your BroBizz in My Account. Here you can also update your credit/debit card information.

In order to associate a new fuel card with your BroBizz, you must print and complete this form and send it to kundeservice@brobizz.com. You can also choose to send it by post or fax it to us. You must sign the form, because it provides power of attorney.