My BroBizz has suddenly been frozen.
If your credit/debit card is not active, we will only register this after you have driven through the automatic tollbooth.
When you drive through an automatic tollbooth, we do not charge the credit/debit card associated with your device until later.
If we cannot charge the amount on the card in question, this triggers a freeze, which is then registered on your BroBizz at the next passage.
If you have got a Green Card, or in any other way have been allowed to drive through the tollbooth without valid credit/debit card information, you should be aware that there may be a lack of payments for both outbound and home-bound trips.
If you do not update your credit/debit card information within 5 days, you will receive an invoice for the trips by post, along with an administration fee. You may receive two separate invoices for each trip you have driven. The invoices must be paid separately.
If you pay the invoice by the due date, you will avoid receiving a reminder and a reminder fee.
Your BroBizz will only be re-activated after we have received your payment and you have associated an active credit/debit card with your BroBizz contract.
You can update your credit/debit card details in My Account.