Erhverv kundeservice

BroBizz® FAQ

Here you can find answers to the most frequently asked questions about BroBizz and BroBizz A/S.

Find the answer to your question in the categories below.

  • We have paid the same invoice twice

    Send an email with your customer number and banking details to erhverv@brobizz.com

  • We would like an invoice-based contract

    You can easily order a new invoice-based contract.

  • Can we be charged by invoice?

    Business customers with a company registration number can choose to pay by invoice. Read more about BroBizz Business.

  • Are EasyGo+ trips in Austria subject to VAT?

    Trips in Austria are subject to VAT. You must then apply for a refund of the VAT from Austria.

  • Can we get a copy of our invoices?

    You will find copies of your invoices in "My Account" under Invoices/Payment Requests.

  • We have been wrongly charged

    If you get charged incorrectly, please contact the location where you used your BroBizz. 

    Read more
  • Can we change our email address?

    Please email us at erhverv@brobizz.com with your customer number and new email address.

  • The payment request is not sufficient documentation for the reclaiming of VAT

    Correct. The invoices, and not the payment request, must be used, as they are the correct documentation for reclaiming VAT. Invoices are provided together with the payment request.

  • Our ERP system cannot handle the BroBizz payment procedures. We need an invoice!

    The payment request is a sum of the invoices issued on behalf of the Operators. To our knowledge, ERP systems in general have a “bill from – pay to” functionality, which means that consolidated payment based on multiple invoices from different Operators can be handled.

  • According to our information, BroBizz A/S does not follow the legislation with respect to invoicing

    BroBizz A/S performs in accordance with current legislation in all countries, where the Operators render services to the Customers. BroBizz A/S is not allowed to issue invoices in our own name for services rendered by the Operators.

  • Can BroBizz A/S issue one invoice covering all the transactions for a certain period?

    No. BroBizz A/S cannot issue an invoice in our own name for services supplied by the Operators. BroBizz A/S issues invoices to the Customer on behalf of the individual Operators. These invoices are attached to the payment request.

  • Why does BroBizz A/S issue a payment request and not an invoice?

    BroBizz A/S is not the supplier of the services to the Customer. The individual Operator provides the service to the Customer. BroBizz A/S collects information from the Operator for all of the Customer’s transactions and consolidates this information in the payment request. In addition, BroBizz A/S issues invoices on behalf of the individual Operator. The invoices are attached to the payment request.

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  • What invoice does the reminder refer to?

    If you are in doubt about your invoices or reminders, you can see your outstanding invoices on My Account

  • Can I change our invoice e-mail address?

    You can change your invoice e-mail address on My Account under "My information"

  • Do you have any questions regarding your invoice?

    Please contact our accounting department at debitor@brobizz.com or by phone +45 70207049

  • Can we receive an account statement?

    Yes, you can automatically receive an account statement every month, if your account is charged by invoice. Please sen an e-mail to statement@brobizz.com where your customer number is provided.

  • Do you have any questions regarding a reminder?

    Please contact the Accounting department at debitor@brobizz.com or by phone +45 70207049.

  • Our BroBizz is not working

    There can be many reasons why your BroBizz is not working:

    Read more
  • Can we use the same debit/credit card for several BroBizz devices?

    Yes, you can. You can use a variety of debit/credit cards and fuel cards.

  • Our debit/credit card has expired

    You must update your debit/credit card in order for your BroBizz to work. You can do this via the "Update credit card" function or in "My Account".

    Read more
  • How do we update our debit/credit card?

    You can do this via the "Update credit card" function or in "My Account". 

    Read more
  • How do we order an extra EasyGo+ BroBizz?

    Send information about the vehicle’s number plate, country code, weight class, environmental category and the number of axles to easygoplus@brobizz.com

  • How do we get EasyGo+?

    When you order EasyGo+, you must sign a special contract with us, since there are

    Read more
  • Can we use the same BroBizz device in several vehicles?

    We recommend just a single BroBizz device per vehicle. In the event that you need to move your BroBizz Business to another vehicle, it is important that you update the registration number that is associated with it in "My Account". Please be aware that it may take up to 36 hours before the update is transmitted to all tollbooths.

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  • What does a BroBizz Business contract cost?

    A BroBizz Business does not cost anything, but if your BroBizz breaks or if you lose your BroBizz, you will be charged DKK 200.

  • Can we register the same debit/credit card for several BroBizz devices?

    Yes, you can. You can use a variety of debit/credit cards and fuel cards. 

  • Can we order a BroBizz Business by phone?

  • When will we receive our BroBizz Business?

    We will send you your BroBizz Business no later than 2 working days after your contract has been set up. We will send it by the Danish Postal Service (B-Post), so you should receive it within 5-10 days. If your BroBizz does not arrive within 1-2 weeks, you are more than welcome to contact us.

  • Can we buy a BroBizz Business in a shop?

    No. You can only order a BroBizz Business here on the website.

  • What is the difference between BroBizz Private and BroBizz Business?

    BroBizz Private is what is known as a consumer contract. For example, you use BroBizz when you drive to and from work, when you visit relatives or when you are on a driving holiday. You must not use BroBizz Private for commercial purposes.

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  • Where can BroBizz Business be used?

    You can pay with BroBizz Business at more than 50 bridges, ferries and other automatic tollbooths in Scandinavia – and we are adding more all the time.

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  • We have got a new name/company registration number

    Please email us at erhverv@brobizz.com to inform us of the new company registration number and, if necessary, the new company name. Unfortunately, you cannot do this in “My Account”. This is not legally permitted.

  • How do we terminate our BroBizz Business contract?

    You return your BroBizz, briefly informing us that you wish to terminate the contract. Our address is:

    Read more
  • Can we change our email address?

    Please email us at erhverv@brobizz.com with your customer number and new email address.

  • Are there special rules in Norway?

    In Norway, from 1 January 2015, vehicles over 3,500 kg must be equipped with a valid OBE (e.g. BroBizz Business) with up-to-date registration number, vehicle type and country code. For vehicles under 3,500 kg we recommend you also to update the BroBizz you are using with a registration number, vehicle type and country code.

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  • Can several BroBizz devices in the vehicle record trips separately?

    Yes, there is a risk that several BroBizz Business devices in the vehicle may each record the same trip. Such a charge is not deemed to be unauthorised, so preventing this is your responsibility.

    Read more
  • Are we responsible for other people’s use?

    Yes, you are responsible for your BroBizz for 24 hours after you have frozen it.

  • Where can we see our usage and payments?

    You can see this information in My Account under “Trips” or “Invoices/Payment Requests”.

  • How do we change the battery in our BroBizz?

    You cannot. If the battery is empty, you can order a new BroBizz in "My Account" and send the old one back to:

    Read more
  • We have a BroBizz we no longer use

    In order to avoid misuse of your BroBizz, and since your BroBizz Business is on loan from BroBizz A/S, you should return it to us. The address is:

    Read more
  • We have got a new car

    Some tollbooths require your BroBizz devices to be associated with a specific number plate. So when you change cars, you should update the number plate. This is easy to do in "My Account" under My BroBizz.

  • How do we order a BroBizz Business?

    You order a BroBizz Business Contract here on the website. We will send you your BroBizz Business no later than 2 days after your BroBizz Business Contract has been set up.

  • Can we move a BroBizz from one customer number to another?

    If you wish to move a BroBizz or gather all your BroBizz on one customer number, please write to Erhverv@BroBizz.com

  • Can we move a BroBizz from one customer number to another?

    If you wish to move a BroBizz or gather all your BroBizz on one customer number, please write to Erhverv@brobizz.com

  • Is it possible for Business customers to use Easy Park?

    It is possible to use EasyPark, if you have only 1 BroBizz per customer number. Read more about parking with with your BroBizz.

  • Is it possible to pay congestion tax in Sweden with my BroBizz®?

    The congestion tax is collected automatically by the Swedish Government which sends an invoice to the owner of the vehicle.

    Read more
  • Is my BroBizz® valid?

    You can always check the status of your BroBizz via the self-service system called My Account.

  • Do you want to exchange your BroBizz?

    Please return your BroBizz to the following adress:

    Read more
  • If you are unsure about how your BroBizz should be installed?

    Please read the attached assembly instruction.

  • Where can I use EasyGo?

    You can use your BroBizz for ferry crossings, bridges, tunnels and toll roads in Norway, Sweden and Denmark.

    Read more
  • How do I incorporate EasyGo into my BroBizz Business contract?

    EasyGo will automatically be incorporated into your BroBizz Business, so you do not have to do anything.

  • How do I order an additional EasyGo+ BroBizz device?

    Send details of the vehicle’s number plate, country code, weight class, environmental category and the number of axles via our EasyGo+ form.

  • What does EasyGo+ cost?

    EasyGo+ BroBizz does not cost anything, but, in the event of loss, we may charge a deposit.

    Read more
  • Can EasyGo+ BroBizz be moved to another vehicle?

    Since EasyGo+ BroBizz is specific to the vehicle, it is not possible to move it to another vehicle.

  • What is “vehicle declaration”?

    “Vehicle declaration” is a document that must always be kept in the vehicle together with EasyGo+ BroBizz. If the driver is stopped on the Austrian motorways, the driver must present his “vehicle declaration” if requested.

  • Can one drive with several EasyGo+ BroBizz devices in a single vehicle?

    We issue only one EasyGo+ BroBizz per vehicle. If there are several OBEs (fx Go-Box®) in the vehicle that have been issued by other companies, you may be charged twice.

  • What do I need to register in order to use EasyGo+ BroBizz?

    While driving in Austria, the driver must always enter the current number of axles of the vehicle. 

  • How do I use EasyGo?

    EasyGo is automatically enabled in your BroBizz when you set up a BroBizz Business contract. You can use your BroBizz in all tollbooths from the following day. Remember to install your BroBizz correctly. 

  • What is the difference between EasyGo and EasyGo+?

    EasyGo is a service that is automatically associated with your BroBizz Business. That means you can use it in all vehicles in Denmark, Sweden and Norway. EasyGo+ is for vehicles over 3,500 kg, and can also be used in Austria.

    Read more
  • What is EasyGo?

    EasyGo is a collaboration between automatic tollbooths in Denmark, Sweden and Norway. You can use your BroBizz Business in any tollbooth that is included in the EasyGo collaboration.

  • Where can I use EasyGo+?

    See more on www.easygo.com

  • How do I get EasyGo+?

    If you do not already have a BroBizz Business contract, you need to start off by getting one. Then you must sign a special contract with us, since there are special rules for toll roads in Austria. We will then supply you with a new payment device (EasyGo+ BroBizz). Please be aware that if your EasyGo+ BroBizz device goes missing, you will be charged for the deposit.

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  • How do I install EasyGo+ BroBizz?

    The EasyGo+ BroBizz device must be installed according to the installation instructions that are supplied with EasyGo+ BroBizz.

  • How to use EasyGo+ Brobizz?

    Unlike an ordinary BroBizz, EasyGo+ BroBizz can also be used in Austria – but only by vehicles weighing over 3,500 kg. EasyGo+ Brobizz contains information about the vehicle’s number plate, country code, weight class, environmental category and the number of axles – information that tollbooths use to determine the price.

  • Who can use EasyGo+ BroBizz?

    The EasyGo+ service only applies to vehicles over 3,500 kg.

  • Are EasyGo+ trips in Austria subject to VAT?

    Trips in Austria are subject to VAT. The customer must subsequently apply for a refund of the VAT from Austria.

  • What do we do, if EasyGo+ BroBizz cannot be read correctly?

    If EasyGo+ BroBizz is not read correctly in Austria, it will either not beep at all or beep 4 times (1 beep = correct transaction).

    Read more
  • What is a GO-Sales Point?

    A GO-Sales Point is a local site in Austria where you can have your EasyGo+ device updated, if there is a problem with it.

    Read more
  • What is a GO-Box, an AutoPASS and an ØresundBizz?

    These are the boxes issued by BroBizz A/S’s partners in the EasyGo collaboration, which you can use as a means of payment. GO-Box is issued by Austria, ØresundBizz is issued by the Øresund Bridge, and AutoPass is issued by Norway.

  • What is OBU/OBE?

    OBE (On Board Equipment) is a term for the payment devices (e.g. a BroBizz), which you can use for payment on toll roads, for ferry crossings, on bridges and for parking in Norway, Sweden, Denmark and Austria. See more about EasyGo.

  • Is it possible as a private customer to order an EasyGo + BroBizz® for my RV over 3500 kg.?

    Yes. Read more about the service and order an EasyGo + BroBizz here.

  • Do you wish to update your data, such as registrationnumber on your EasyGo+ BroBizz?

    You must return your EasyGo+ BroBizz, so it can be repersonalized.

  • Can we get a discount with BroBizz Business?

    At many tollbooths you get an automatic discount, when you pay with BroBizz. In some places, you can take out a special contract and get even greater discounts. That is why we advise you to investigate the prices and discounts at the particular tollbooth you will be driving through, and that you pay with your BroBizz.

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  • What are the prices for BroBizz Business?

    The prices of driving through tollbooths differ from place to place. In many places, you get a discount when you pay with BroBizz. In some places, you can take out a special contract and get even greater discounts. That is why we advise you to investigate the prices and discounts at the particular tollbooth you will be driving through, and that you pay with your BroBizz.

    Read more
  • New registration number for a BroBizz

    You can do this by logging into My Account and then clicking on My BroBizz. 

  • Our BroBizz is not working

    There can be many reasons why your BroBizz is not working:

    Read more
  • I have found a BroBizz device

    Please contact Customer Services on (+45) 7020 7049. Thank you!

  • How do we install a BroBizz device?

    In lorries and buses you must install your BroBizz device, so that the container is about 10 cm above the lower edge of the windscreen. View attached PDF instruction.

  • Where is the BroBizz number located?

    The BroBizz number is the 16-digit number on the side of your BroBizz.

  • We cannot find our BroBizz holder

    You can order a new holder by completing the contact form. We will send you a new one as soon as possible. 

  • We have lost our BroBizz device

    You must freeze your BroBizz in My Account to prevent misuse. 

  • Is the Norway agreement only valid for vehicles over 3,500 kg?

    Yes, the agreement is only valid for vehicles over 3,500 kg.

  • Can I change the registration number of an BroBizz enrolled in the Norway agreement?

    You can change the registration on a BroBizz enrolled in the agreement. This is done on My Account

  • Can I have two or more BroBizz with the same registration number assigned to the Norway agreement?

    No, it is important that you only have one BroBizz® per registration number.

  • Will the Norway agreement-discount appear on the invoice/payment request?

    Yes, it will appear on the invoice, which comes as the annex to the payment request.

  • What information should I give to get a BroBizz registered?

    You must state registration number, vehicle category and country that the vehicle is registered in.

  • When I am enrolled in the Norway agreement, does it include all toll roads in Norway?

    The Norway agreement is with all the toll roads in Norway.

  • How do I enter into the Norway annex agreement?

    Contact Brobizz A/S by phone + 45 7020 7049 or at mail sales@brobizz.com

  • Do I make a prepayment pr. BroBizz that enrolls in the Agreement?

    No, BroBizz A/S makes the prepayment on your behalf.

  • How do I know which BroBizz is enrolled in the Agreement?

    It states on the payment request from BroBizz A/S which BroBizz has been used in Norway. The BroBizz on this agreement is charged on a special invoice. If you need a list of the BroBizz please contact us at sales@brobizz.com

  • Do I pay a deposit for a BroBizz, when I enroll it into the Norway agreement?

    Yes, you pay a deposit for 190 kr. per BroBizz you enroll. When you cancel the agreement, you get the deposit back.

  • Is there a registration fee to register a BroBizz to the Norway agreement?

    Yes, you pay a registration fee at 75 kr. per. BroBizz you register.

  • How do I cancel the Norway agreement?

    Send an e-mail to sales@brobizz.com that you wish to cancel the Norway agreement. Remember to state which BroBizz you wish to cancel.

  • If I order an extra BroBizz will it be automatically enrolled in the Norway Agreement?

    No, when you order an extra BroBizz make sure to contact BroBizz A/S for enrollment to the Norway Agreement. Remember the registration number, vehicle category and country code must be completed before the enrollment can happen. You can register this information when you order a BroBizz.

  • How do I order a new BroBizz that has to be enrolled Norway Agreement?

    You order an extra BroBizz at My Account. Then you send an email to sales@brobizz.com to get the BroBizz enrolled. Remember the registration number, vehicle category and country code must be completed before the enrollment can happen. You can register this information when you order a BroBizz.

  • Do you have any questions for BroBizz A/S?

    Please use the contact form below.