Privat kundeservice

BroBizz® FAQ

Here you can find answers to the most frequently asked questions about BroBizz and BroBizz A/S.

Find the answer to your question in the categories below.

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  • Why is my BroBizz not active?

    If your BroBizz is not working, this is probably due to the fact that it no longer has an active credit/debit card associated with it. You can update your credit card details via My Account or via Update credit/debit card

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  • How do I change my credit/debit card?

    You can update your credit/debit card information via the function Update debit/credit card You must use your BroBizz number and your postal code, along with your new credit/debit card information.

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  • When is a change of credit/debit card registered?

    If you update your information before 6.00 pm, the changes will be registered by 6.00 am the following morning.

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  • My credit/debit card has expired

    You can update your credit/debit card information via the function Update debit/credit card You must use your BroBizz number and your postal code, along with your new credit/debit card information.

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  • My credit/debit card has been frozen, even though it is valid

    This is probably due to the fact that you have not updated your card information in “My Account”.

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  • What do I do, when my credit/debit card expires?

    You can easily update your credit/debit card information via “My Account”.

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  • How do I change my fuel card?

    In order to associate a fuel card with your BroBizz, you must print and complete this form and then send it to kundeservice@brobizz.com. You must sign the form, because it provides power of attorney.

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  • What credit/debit card can I use?

    You can use these credit/debit cards and fuel cards.

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  • Why is my BroBizz still frozen in “My Account”?

    It may take up to 2 hours before the freeze is removed from “My Account” after you have updated your information.

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  • My BroBizz has suddenly been frozen.

    If your credit/debit card is not active, we will only register this after you have driven through the automatic tollbooth.

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  • My BroBizz has been frozen in “My Account”

    There can be 3 reasons that your BroBizz has been frozen:

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  • I have been given a Green Card What do I do?

    You will get a Green Card, if you did not have an active credit/debit card associated with your BroBizz when you drove through an automatic tollbooth.

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  • When can i use my BroBizz after updating my credit card

    Hvis din BroBizz var spærret inden du opdaterede dit betalingskort, så skal du være opmærksom på, at der kan være forskel på, hvornår BroBizz kan bruges i de forskellige anlæg.

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  • When is BroBizz active after updating the payment card

    ENG

  • My BroBizz has gone missing

    If you have lost your BroBizz, you must remember to freeze it to prevent misuse. You can do this in “My Account”. Select “My BroBizz” and click on the BroBizz number  you wish to freeze, and then select “Freeze”. Click on “OK” to save your freeze.

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  • Why do I have to pay a deposit?

    The purpose of the deposit is to make sure that you handle your BroBizz with care, and that any BroBizz that is no longer being used is returned to us.

  • How do I change the battery?

    You cannot change batteries in a BroBizz.

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  • My BroBizz is not working

    There can be many different reasons that your BroBizz is not working:

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  • What does a BroBizz cost?

    A BroBizz does not cost anything. You only pay for your usage.

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  • I have a Bizz from another supplier (e.g. the Øresund Bridge)

    If you do not have a BroBizz from BroBizz A/S or A/S Storebælt, you are not one of our customers.

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  • How do I terminate my contract?

    You can terminate your contract in 2 ways.

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  • How do I install my BroBizz?

    Your BroBizz works by sending a unique signal to the automatic tollbooth. That is why it is crucial for your BroBizz to be positioned correctly:

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  • What is my BroBizz number?

    Your BroBizz number always starts with 9208 or 9780.

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  • Ordering additional BroBizz devices

    In My Account you can order an additional BroBizz:

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  • Can I use the same credit/debit card?

    It is possible to have several BroBizz devices associated with the same credit/debit card.

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  • When will I receive my BroBizz?

    We will send you your BroBizz no later than one working day after you have placed your order.

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  • Can I order a BroBizz by phone?

    BroBizz devices can only be ordered here on the website.

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  • Can I buy a BroBizz in a shop?

    BroBizz devices can only be ordered here on the website.

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  • What does it cost to pay with BroBizz?

    Prices differ from one place to another. Some places offer a discount or other advantages, when you pay with your BroBizz.

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  • Can I get a discount with my BroBizz?

    Prices differ from one place to another. Some places offer a discount or other advantages, when you pay with your BroBizz.

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  • I need a new holder

    You can get a new holder by writing to our Customer Services via the contact form.

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  • How do I exchange my BroBizz?

    You can exchange your BroBizz for a new one in the following ways:

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  • Can I use my BroBizz in another vehicle?

    You can use your BroBizz in another vehicle.

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  • What is EasyGo?

    BroBizz is part of EasyGo, which is a collaborative agreement between automatic tollbooths in Denmark, Sweden, Norway and Germany.

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  • Can you use BroBizz for a motorbike?

    You can use your BroBizz for a motorbike in nearly all automatic tollbooths.

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  • What is the difference between BroBizz Private and BroBizz Business?

    BroBizz Private is what is known as a consumer contract.

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  • Where can I pay with my BroBizz?

    You can pay at more than 50 tollbooths in Scandinavia. Places that you can pay with your BroBizz.

  • How do I order a BroBizz?

  • I have a BroBizz ID-Card from A/S Storebælt

    If you have questions regarding your BroBizz ID-card, then all Inquiries must be directed to the card issuer A/S Storebælt.

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  • FAQ - Terms

    Below you can find the answers to most of the questions about the changes to our terms and conditions.

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  • How do I exchange my BroBizz?

    You can exchange your BroBizz device for a new one in the following ways:

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  • My BroBizz is not working

    There can be many different reasons that your BroBizz is not working:

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  • How do I change the battery?

    You cannot change batteries in a BroBizz.

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  • I have not used my BroBizz, but an amount has been charged

    If you have a local contract (e.g. a BroPas contract) associated with your BroBizz, you should be aware that there is an annual charge for this. We request you to contact the operator you took out the contract with for more information. See the list of application sites.

  • Is an invoice charged automatically?

    If you have received an invoice by post, it must be paid separately. We will not deduct the money from your credit/debit card, even if you have updated your credit/debit card information at a later stage.

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  • I have received an invoice for a trip in Norway

    You may receive an invoice directly from EPC (Euro Parking Collection) for your trips in Norway for two reasons:

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  • Why have I received a reminder?

    If you did not pay the previous invoice on time, you will automatically receive a reminder.

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  • Why have I received an invoice?

    If there is no active credit/debit card associated with your BroBizz, we send you an invoice instead.

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  • Can I pay per invoice?

    No, unfortunately not. As a private BroBizz A/S customer, you can only pay by credit/debit card or fuel card. Read more.

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  • Can I pay by direct debit?

    Your BroBizz is a means of payment that is only valid, when it is associated with a valid credit/debit card.

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  • BroBizz use in Norway

    If you use your BroBizz unit in Norway, then the charges will normally go through the BroBizz.

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  • I have found a BroBizz

    Please phone Customer Services on (+45) 70207049, Monday to Friday 9.00 am to 4.30 pm.

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  • I neither have an agreement with BroBizz A/S nor EasyPark – what do I do?

    1.   Remember to enter the mobile phone number you wish to use when parking.

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  • I have an agreement with EasyPark, but I do not have a BroBizz – what do I do?

    1.   Remember to enter the mobile phone number you wish to use when parking.

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  • I have an agreement with BroBizz A/S, but not with EasyPark – how do I pay for parking with my BroBizz?

    1.   You must ensure that your BroBizz agreement is active and connected to a valid debit/credit card. You can check this via "My Account".

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  • I already have an agreement with both BroBizz A/S and EasyPark – how do I move payment to run via my BroBizz agreement?

    1.   You must ensure that your BroBizz agreement is active and connected to a valid debit/credit card. You can check this via "My Account".

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  • Færgen and BroBizz A/S new cooperation - what should I do?

    BroBizz A/S and the ferry company Færgen have joined a cooperation, which makes travels in Denmark easier.

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  • Questions/Answers for AutoBizz at Scandlines HH

    Why is it BroBizz A/S that now handles the collection for my Scandlines AutoBizz

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  • Questions/Answers for BroBizz with Smart agreement at Scandlines HH

    Why is it BroBizz A/S that now handles the collection for my SMART agreement with Scandlines Helsingør-Helsingborg?

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  • Questions/Answers for ØresundBizz with Smart agreement at Scandlines HH

    Why is it BroBizz A/S that now handles the collection for my SMART agreement with Scandlines Helsingør-Helsingborg?

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